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ElectroDons Group LTD
Phone: 07404709080
Email:
shop@electrodons.co.uk
support@electrodons.co.uk
Contact Info
Company
ElectroDons is a trading name of ElectroDons Group LTD Unit 12 Westgate Arcade, Queensgate, Peterborough PE1 1PY
Company Number: 14409772| VAT Number: GB426 5445 91 |
Openning Hours
Security
Security Concerns in Online Purchases Misinformation surrounding the security of online product purchases has been a prevalent issue. Research has consistently shown that the risk associated with buying online is no higher than that of other mail-order methods. When you initiate a purchase with us, all details are transmitted to a secure remote server through an encrypted connection (128-bit SSL), where they are stored securely in an encrypted format. During the collection and processing of your order, the details undergo another transfer via an encrypted connection. As a consumer, you are safeguarded against various forms of fraud by the Consumer Credit Act of 1974.
Your Legal Rights As per legal provisions, you retain the right to withdraw from a purchased item within 14 calendar days of its delivery. To exercise this right, you must provide us with written notice through hand delivery, post, fax, or email, specifying the ordered goods and, if applicable, their delivery details, with the notice titled "contract cancellation." Phone notifications are not deemed sufficient. It is essential to note that certain limitations apply to this policy and do not cover:
- Business Customers
- Customizable or bespoke products, such as configured PCs
Please be aware that you are responsible for the cost and safe return of goods unless the item was delivered to you in error. The returned goods must be in saleable, as-new condition and sent to the address indicated on the invoice. To ensure safe transit, we recommend using an insured recorded-delivery service. Alternatively, we can arrange a courier collection for a fee of £20.
Upon receiving notice of your order cancellation and its secure return, we commit to refunding the relevant portion of the purchase price for the item within 30 days, inclusive of the item's standard postage charge. However, priority fees, express build fees, or special postage charges cannot be refunded. Further information on your right to withdraw within the seven working days cooling-off period is available on the Department of Trade and Industry's website.
Sales Terms and Conditions The terms and conditions outlined below apply to all transactions conducted on . Placing an order signifies your acceptance of these terms and conditions, and it is recommended to read and retain a copy for future reference. Importantly, these terms do not impede upon your statutory rights. To order through this website, you must be at least 18 years old. Each order for goods is treated as an offer, and a binding contract is established only when the goods are dispatched.
WE ONLY HAVE A BINDING CONTRACT WHEN GOODS ARE DISPATCHED.
We reserve the right to refuse the supply of goods at our discretion.
Goods Description/Warranty and Liability While we ensure that goods correspond to their description at the time of delivery, it is impractical to publish detailed specifications for all technical products we sell. Images, descriptions, specifications, and advertising serve the sole purpose of providing an approximate overview of the goods. For comprehensive details, refer to the original manufacturers' brochures and websites. Unless the customer is acting as a consumer, all other warranties, conditions, or terms regarding fitness for purpose, merchantability, or conditions of goods are excluded. Customers are responsible for ensuring the goods' suitability for their intended purpose, especially when purchasing goods without published technical specifications.
Typographical Errors If a product is listed at an incorrect price due to a typographical error or pricing information error from our suppliers, we reserve the right to refuse or cancel orders based on the incorrect price, irrespective of order confirmation.
Payment Method When placing an order, accurate address and telephone details registered with your credit card issuer are essential. Goods can only be shipped to an address registered with your card issuer for security reasons. Any incorrect or outdated information held by the issuer should be updated by you, as we accept no liability for delays or order cancellations resulting from this.
Goods Availability Product availability is subject to change, and items may be withdrawn at any time. Our policy is to inform you in case of an out-of-stock product, and if you choose not to proceed with the order or if, for any reason, we cannot supply the product, we will facilitate the cancellation of the order.
We provide an extended range of products obtained directly from distributors and manufacturers. These items are contingent on stock availability and delivery dates set by the respective parties' delivery services. Our practice is to contact you and explain the stock and delivery status for these products. If you decide not to proceed with the order, we will arrange for its cancellation.
For Return <CLICK>
Product Returns Regulations - ElectroDons
1. Returns of Open Products:
a. We do not accept returns of opened products unless the product is faulty.
b. If an open product is returned for reasons unrelated to the defect, we will charge a handling fee of 25% of the purchase value.
2. Defective Product:
a. If you receive a damaged product, please report it immediately.
b. If the product is damaged, the customer must send part of the product for diagnosis before the return process.
3 Diagnosis process:
a. In the case of damaged products, the customer must send the damaged part to our company for diagnosis.
b. Upon receipt of the diagnosis, the shop will make a decision regarding replacement or refund.
c. Shipping costs for the diagnosed part are paid by the customer.
4. Refund:
a. If a return is approved after diagnosis, we refund the customer using the same payment method as the original transaction.
b. The refund process may take up to 10 working days from the time the refund is approved.
5 Return Conditions:
a. The product must be returned in its original packaging with all accessories.
b. Products that have been damaged or worn through the fault of the customer cannot be returned.
6 Return Procedure:
a. The customer must contact our customer service department to obtain a return number before returning the product.
b. The product must be sent back at the customer's own expense, unless the return is due to a defect in the product.
7 Return Deadline:
a. The customer has 14 days from the date of purchase to request the return of the product.
These terms and conditions are intended to ensure transparency and fairness in the returns process. Please read the above rules carefully before making a return. ElectroDons reserves the right to change the terms and conditions at any time without prior notice.
ComplaintsWe endeavour to reply to any complaints within a 5 day period. Please send any complaints in writing to electrodons.co.uk marked "Complaints Department" and mailed:
electrodonsltd@gmail.com